HOW DO I DETERMINE MY BALANCE?
Dial *1776 from you Liberty phone. It can take up to 30 minutes for your balance to update after you hang up the call.
HOW MUCH DOES THE SERVICE COST?
Our most popular plans are:
$10 for 85 anytime minutes
$20 for 500 anytime minutes
$35 for 14 days unlimited voice, text and data
$50 for 1 month unlimited voice, text and data
IS LONG DISTANCE INCLUDED?
You can call anywhere in the United States and Puerto Rico. Only airtime charges apply. Calls cannot be made internationally.
HOW MUCH ARE CALLS TO MEXICO?
International calling is not available on Liberty.
HOW ABOUT OTHER COUNTRIES?
HOW LONG DOES IT TAKE TO ACTIVATE A PHONE?
Phones come pre-activated so when you purchase a phone, make your first call, and select “English or Spanish”, your phone is activated and ready for immediate use.
WHICH NETWORK DOES LIBERTY USE?
Liberty Wireless network services are provided on the Nationwide Sprint Network*
CAN I PORT MY NUMBER INTO LIBERTY WIRELESS?
Yes you can. Call customer support at 1-866-558-1048.
HOW DO I ACTIVATE MY PHONE?
Make a call. Select a language preference. Your phone is now active. In the event that does not work, Call 1-866-558-1048.
HOW DO I TOP-UP MY LIBERTY PHONE?
There are 3 ways to top up your Liberty phone. Go to your nearest Liberty retailer and purchase a Liberty PIN, go to your nearest Movida retailer and purchase a Movida PIN, or call customer care at 1-866-558-1048 (or *1776 from your Liberty phone). If you call us, you will need a credit card.
HOW LONG BEFORE THE MINUTES IN MY ACCOUNT EXPIRE?
That depends on the plan purchased.
HOW MUCH ARE TEXT MESSAGES?
1 minute is deducted from your peak/anytime minute allotment. Texts are unlimited on our unlimited plan.
ARE INCOMING CALLS FREE?
* Although Sprint provides Liberty Wireless subscribers access to its wireless network and to its wireless services, Liberty is responsible to the Liberty subscribers for the service. Please call Liberty with any questions or comments about services.